Shipping & returns
WHAT IS YOUR SHIPPING TIME?
We typically ship orders within 1-2 business days. Delivery times will vary depending on your location and the shipping method you choose. For more information, please refer to our shipping policy.
WHAT IS YOUR SHIPPING POLICY?
We offer free shipping on all orders over $50 within the United States. For orders under $50, a flat shipping fee of $5 will be applied. We also offer international shipping for an additional fee.
WHAT IS YOUR EXCHANGE POLICY?
We do not offer exchanges at this time. If you need a different size or style, we ask that you place a new order and return the original jewelry in accordance with our return policy.
WHAT IS YOUR RETURN POLICY?
We accept returns within 14 days of receiving your order, as long as the jewelry is in its original condition and packaging. We do not accept returns on custom-made or personalized jewelry.
Jewelry care
WHAT IS YOUR JEWELRY MADE OF?
Our jewelry is made from high-quality materials such as sterling silver, 14k gold, and semi-precious stones. We ensure that all materials are ethically sourced and of the highest quality.
HOW TO I TAKE CARE OF MY JEWELRY?
To ensure the longevity of your jewelry, we recommend storing it in a safe and dry place when not in use. Avoid exposing the jewelry to moisture or chemicals, and clean it using a soft cloth or jewelry cleaning solution.
Sustainability
HOW DOES MARISOL JEWELS ENSURE THEIR MATERIALS ARE ETHICALLY SOURCED?
We work closely with our suppliers and manufacturers to ensure that they adhere to ethical practices, including fair wages and safe working conditions. We also use recycled and fair-trade materials as much as possible.
WHAT SUSTAINABLE PRACTICES DOES MARISOL JEWELS USE IN THEIR PACKAGING?
We use recycled and biodegradable materials for our packaging as much as possible, and we strive to minimize waste throughout our supply chain.
HOW DOES MARISOL JEWELS COMMITMENT TO SUSTAINABILITY FACTOR INTO THEIR PRICING?
We believe that sustainable and ethical practices are important, and we do our best to keep our prices competitive while still adhering to these principles. Our jewelry may be slightly more expensive than some mass-produced alternatives, but we believe that the quality and sustainability of our products make them a worthwhile investment.
